Your Benefits

Information in detail

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Contact Information :

Contact method Contact details
First Canada ( Ontario ) Main 1-800-563-6072

Marlene Millar - Benefits Department Ext. 1374
Anne Shipton - Benefits Adminitrator Ext. 1380
Kim McGhie - Dir. Sr. Compensation & Benefits HRIS Ext. 1395

Open between 8 a.m. and 5 p.m. EST Monday to Friday.
Cloverdale Office Main 604-575-6600

Semone Ferrari - Human Resources Manager
604-575-6633 email :

Open between 8 a.m. and 5 p.m. PST Monday to Friday.

Contact Information :

Contact method Contact details
Live Chat with Manulife

There is a chat function on the Manulife website. Just go to the bottom right part of the .
Online between 9 a.m. to 7 p.m. ET, Monday to Friday.

Telephone 1-800-268-6195
Open between 8 a.m. and 8 p.m. EST Monday to Friday.
By email First Transit ULC has their group benefits insurance with Manulife, you are eligible to register and log in to our plan member secure site, and email your inquiries to our Customer Service Centre.
By mail Please refer to the mailing address as indicated in the claim forms.

Phone App

Grouped together
benefits + retirement

Download Manulife Mobile from here

As a group benefits plan member:

  • submit your claims from the app
  • review recent claims and payment information
  • see your benefit balances
  • load your benefits card
  • find health care providers in your area with directions on how to get there
  • search My drug plan for a drug and find the lowest cost alternative
  • find places to get your prescriptions for less with pharmacy savings search